Terms Of Service

1.  You can return any item within a maximum of 7 days from the date of receipt, and the buyer bears the cost of shipping and return. The product must be in its original condition, and the product box and all accessories must be intact. After verifying this, the amount will be refunded within 7 working days.
2.  If the item is defective, not working properly, or does not match the website description, you can return it within 7days of receipt, and the price of the item will be refunded along with the shipping cost paid at the time of purchase.
3. The amount will be transferred within a maximum of 7working days.

Some frequently asked questions about the return policy at Rio de Plata store:

Q: Can I get a refund if the product is defective or damaged?

A: Yes, you can return the product within 7days of receipt, provided it is in its original condition and with the original box and packaging. Once we receive the returned product and verify the defect, we will refund the paid amount and shipping fees if paid.

Q: Are there any cases where the product cannot be returned?

A: Yes, there are some cases where we cannot support the return, such as requesting a return outside the specified time frame and used or damaged products.

Q: Who bears the cost of shipping when returning the product?

A: The buyer bears the cost of shipping when returning the product it cost 20 QAR, except for cases of damaged or unsound products.

Q: What is the duration of transferring the amount after returning the product?

A: The amount will be transferred within 7working days after receiving the returned product.

Q: What is the delivery time for orders?

A: The delivery time ranges from 24-72 hour working on regular days, and may take up to 3 days during seasons.

Q: What is the duration of responding to complaints?

A: Complaints will be responded to within 36 hours, and it may take some time to resolve problems and complaints up to 7working days.